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Trust Center

Exchange rules, verification, funds safety and refunds in one place.

How a deal worksA step-by-step description of the process: from choosing a route and locking the rate to confirming payment and payout.Exchange rulesThe main terms on which orders are created, paid, executed, cancelled and refunded.AML / KYC / KYTHow we check operations, when verification may be needed and why it matters for security.Refund policyWhen a refund is possible, which fees may be withheld and what the timing depends on.Safety of fundsHow we handle payment details, statuses, crypto transactions, cash and confirmation of receipt of funds.Private DeskIndividual support for large amounts, cash settlements and international transfers.ContactsOfficial ways to contact Welcome Xchange.

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