Welcome Xchange contacts
Get in touch to clarify a route, calculate a rate, check cash availability or discuss a large amount with a manager.
Contact
Our main channel is Telegram: t.me/WelcomeXchange. A manager replies during working hours; the “open / closed” status is shown by the indicator on the home page.
If your order has already been created, the easiest way is to open the order page and check the current status. It shows the main stages of the deal and up-to-date information on the operation.
What you can contact us about
You can write to us if you want to:
- calculate an exchange
- check the available countries and cities
- receive cash
- send or receive a transfer
- exchange crypto
- discuss a large amount
- check the status of an order
- go through an AML / KYC / KYT check
- agree a refund
- get help with payment details
For existing orders
If you already have an order number, include it in your message to the manager — it helps find the operation and check the status faster.
Example: “Hello. Could you tell me the status of order WX-XXXXXXX, please?”
Important information
Welcome Xchange never asks for passwords, seed phrases, private keys, bank access codes or full bank card details in an open chat.
If you feel you have been contacted by someone who is not an official representative of the service, do not transfer any funds and verify the contact through the official website.
A question about your order or a direction?